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Convergys, Manchester, Stockport, Rochdale, Belfast

Convergys is the UK’s leading innovative provider of digital, data, customer intelligence, technology and multi-channel contact services.

Alliance worked closely with its existing client, on a financial and geographical strategic requirement for further regional call centre facilities throughout Greater Manchester, the North West and Belfast.

Using Alliance’s full service capabilities, it was able to identify and invest in economical industrial assets that could be converted into call centre facilities, in the ideal employment catchment areas.

The five regional office/call centre buildings were then leased back to the client.